FAQ

We aim to answer your most frequent questions about shopping in a clear and concise manner.
For further assistance, please feel free to contact us via WhatsApp: +351 928 294 366

Order processing and shipping

How long after I place my order will it be shipped?
Can I modify or cancel my order after placing it?

Delivery and Timeliness

How long does delivery take?
How can I track my package?

Payment Methods

We support the following payment methods to ensure a smooth and secure shopping experience:

Returns and Exchanges

Can I return an item?
Can I exchange an item?
How do I apply?

Refund and Fee Explanation

How is a refund processed?
What fees will be deducted from the refund?
What if the product is defective?

Product-Related Questions

Which products are not eligible for return or exchange?
What should I do if I find a problem with the product after receiving it?

Contact Information

For any assistance, please contact us: