1. INTRODUCTION
1.1 These Terms and Conditions regulate the sale and registration of VÊ-O products through the website www.veoooo.com.
1.2 These General Conditions of Sale are agreed between VÊ-O, with the following company details:
Operating Address: RUA C N 33, 4480-621 ARVORE, Portugal
Registered Address: RUA DE VILA NOVA 1238, 4100-506 PORTO, Portugal
VAT / NIF: 518 973 093
Email: support@veoooo.com
1.3 For the purposes of these Terms and Conditions:
a) “VÊ-O” – Products sold on the website www.veoooo.com
b) “User” – Any natural person, not acting as a merchant, who places an order through www.veoooo.com
1.4 The use of www.veoooo.com and the purchase of VÊ-O products presupposes full knowledge, understanding, and acceptance of these Terms and Conditions by the User.
2. ACCOUNT REGISTRATION
2.1 The User may place an order by registering in advance or without prior registration.
2.2 From the moment the User accesses their personal account, they are subject to these Terms and Conditions.
3. VÊ-O PRODUCTS
3.1 The website www.veoooo.com is available 24/7 for Users who wish to purchase VÊ-O products from home or work.
3.2 Information regarding the characteristics of each product can be found on www.veoooo.com.
3.3 VÊ-O reserves the right to modify, at any time, the information, product offerings, prices, promotions, and commercial conditions displayed on the website.
4. ORDERING ON THE WEBSITE
4.1 To place an order on www.veoooo.com, the User must have an email account and enable cookies and pop-ups in their browser.
4.1.1 To complete a purchase, the User must:
a) Select the desired product(s);
b) Add the product(s) to the shopping cart;
c) Enter personal information, including delivery address, billing address, payment method, phone number, and tax identification number (NIF), which will be integrated into VÊ-O’s database according to the Privacy Policy;
d) Review and confirm the order.
4.2 The User will receive an order confirmation email containing the payment details.
4.3 The order will be delivered by the logistics operator to the address provided during checkout, along with the respective invoice.
4.4 By submitting the order form, the User accepts these Terms and Conditions and the Privacy Policy.
4.5 VÊ-O reserves the right not to accept or to cancel confirmed orders in the following situations:
a) The product is unavailable;
b) Payment is not made using an accepted payment method;
c) Payment is not confirmed;
d) Billing information is incorrect or unverifiable;
e) There is an error in the price;
f) Delivery to the User’s address is not possible.
5. PRICES
5.2 All prices are listed in euros (€). Changing the delivery country may affect prices due to transportation costs. Customs duties in the destination country are the responsibility of the User.
5.3 Product prices may change without prior notice. The price displayed at checkout is the price applied to the purchase.
5.4 In case of an error in the price of ordered products, either VÊ-O or the User may cancel the order before shipment.
5.5 The total price shown at checkout includes taxes from Portugal and shipping costs.
5.6 The User must only pay the amount specified in the order confirmation.
6. PAYMENT METHODS
6.1 Users may pay using the payment methods available on the website.
6.2 VÊ-O does not accept any payment method other than those listed on the website. The User must not attempt to pay by any other means; otherwise, VÊ-O is not responsible for lost payments or damages.
7. SHIPPING COSTS
7.1 Shipping to Portugal costs €4.85 excluding VAT.
7.2 For countries outside Europe, shipping fees apply and customs duties may be charged depending on the destination country.
8. DELIVERY
8.1 VÊ-O ships products from Monday to Friday, except holidays, according to the logistics operator’s schedule and to the delivery address provided by the User.
8.2 The delivery service does not include a scheduling option; carriers may deliver without prior contact. The User must ensure that someone is available at the delivery address.
8.3 Delivery times within Portugal vary between 15–20 working days, depending on stock availability, promotional periods, sales periods, and holiday seasons.
8.4 If a product becomes unavailable, VÊ-O will inform the User and refund the amount paid within a maximum of 15 days.
9. RIGHT OF WITHDRAWAL
9.1 The User may withdraw from the contract within 14 days after receiving the order, provided that:
a) The product(s) have not been used;
b) The product(s) retain their original characteristics and labels;
c) The product(s) are complete, including all accompanying material.
9.2 The User may exercise this right by sending the withdrawal statement to support@veoooo.com.
9.3 Return shipping costs are borne by the User.
9.4 After receiving the returned product, VÊ-O will inspect it and refund the User within 15 days using the same payment method.
9.5 If the returned items show signs of use, VÊ-O may refuse the return and refund.
9.6 If the return is made for reasons other than a defect or non-conformity, initial shipping costs will not be refunded.
9.7 These conditions apply only to orders placed within Portugal. For orders placed outside Portugal, the User must contact VÊ-O via email.
10. CANCELLATIONS AND RETURNS
10.1 If the order has already been shipped, the rules regarding the Right of Withdrawal apply.
10.2 VÊ-O does not offer direct exchanges. Users may request a voucher to purchase another item from the website and are responsible for any shipping costs. Orders purchased with a voucher and later returned will only be refunded with another voucher.
10.3 If the product is defective or non-conforming, the User may choose:
a) Replacement of the product.
11. QUALITY
VÊ-O does not sell second-hand, defective, or substandard products. Product features are displayed on the respective product pages. Due to monitor differences, VÊ-O cannot guarantee that displayed colors are perfectly accurate.
12. COMPLAINTS
VÊ-O aims to respond to complaints within 5 working days via support@veoooo.com.
13. WARRANTY AND AFTER-SALES SERVICE
VÊ-O products benefit from the conformity guarantee established under applicable EU consumer goods legislation.
14. EXCLUSION AND LIMITATION OF LIABILITY
VÊ-O does not guarantee uninterrupted access to www.veoooo.com, which may be suspended for maintenance, repair, or updates.
VÊ-O is not liable for damages resulting from force majeure events, including strikes, power failures, telecommunications failures, fires, floods, supplier delays, transportation delays, or legislative changes.
The User is responsible for maintaining the confidentiality of their access data. VÊ-O is not liable for unauthorized use by third parties.
15. MODIFICATION OF TERMS AND CONDITIONS
VÊ-O reserves the right to modify these Terms and Conditions at any time, with such changes taking effect upon publication on www.veoooo.com.
16. PERSONAL DATA PROCESSING
Users should read the Privacy Policy to understand how VÊ-O processes personal data collected during website use, including security and confidentiality measures.
17. PROOF AND RECORDS
Electronic records maintained securely by VÊ-O are considered valid proof of communications, orders, and payments made between VÊ-O and the User.
18. APPLICABLE LAW
These Terms and Conditions and related disputes, including validity, website use, and purchases, are governed by Portuguese law.
19. ONLINE DISPUTE RESOLUTION
Consumers may use the EU Online Dispute Resolution platform or relevant Portuguese arbitration centers to resolve conflicts.
20. VALIDITY OF PROMOTIONS
Offers displayed on the website are valid for the period they are shown, unless otherwise stated.